Shipping policy
Shipping Policy
Last Updated: [09/08/2026]
At ShockBazaar, we work to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through shockbazaar.xyz.
1. Shipping Methods
We currently offer delivery through trusted courier and logistics partners.
Depending on your location, product availability, and order size, available shipping methods may include:
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Standard Shipping
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Express Shipping, where available
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Cash on Delivery (COD), where available
The shipping method available for your order will be displayed at checkout or communicated before/after your order is confirmed.
2. Order Processing Time
Orders are generally processed within 1-3 after successful order confirmation and payment verification.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing time may be longer during:
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Major sales
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Festivals
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Promotional events
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High-demand periods
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Unexpected operational disruptions
If there is a significant processing delay, we will make reasonable efforts to keep you informed.
3. Delivery Time
After your order has been dispatched, estimated delivery generally takes:
6-12 for standard delivery, depending on your location.
Remote areas, certain pin codes, and locations with limited courier service may require additional time.
The delivery estimate shown at checkout or provided after dispatch is an estimate rather than a guaranteed delivery date.
4. Shipping Charges
Shipping charges may depend on:
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Delivery location
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Order value
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Product size or weight
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Shipping method
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Courier availability
Standard shipping may cost approximately ₹40-₹100 per order, unless free shipping is offered.
The final applicable shipping charge will be displayed at checkout before you complete your purchase.
Free Shipping
From time to time, ShockBazaar may offer free shipping on:
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Selected products
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Orders above a specified value
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Promotional campaigns
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Certain delivery locations
The applicable conditions will be clearly communicated during the promotion.
5. Tracking Information
Once your order has been dispatched, we may provide tracking information through:
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Email
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SMS
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WhatsApp, where applicable
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Your ShockBazaar account
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Order tracking page
Tracking information may take some time to become active after the courier collects the package.
You can use the tracking information to check the current status of your shipment.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts.
Please ensure that:
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Your delivery address is accurate.
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Your phone number is reachable.
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Someone is available to receive the package where required.
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Any required OTP or delivery confirmation is completed.
If delivery fails because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed attempts, the shipment may be returned to us.
Additional delivery or re-shipping charges may apply where permitted.
7. Delivery Delays
Although we work with reliable logistics partners, delays can occasionally occur because of circumstances outside our reasonable control, including:
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Severe weather
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Natural disasters
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Traffic or transportation disruptions
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Courier operational issues
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Public holidays
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Festivals and high-volume periods
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Incorrect address information
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Remote delivery locations
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Government restrictions
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Other unforeseen circumstances
If your order is significantly delayed, please contact us at:
Alternatively, you can reach out to our chatbot for instant assistance through the live chat feature on our website.
We will work with the courier partner to help resolve the issue.
8. Damaged Packages
If your package appears visibly damaged when delivered, please:
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Take photographs of the package before opening it.
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Take photographs/videos while opening the package where possible.
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Check the product and accessories.
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Contact us as soon as reasonably possible.
Please send the relevant photos/videos and your order number to:
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
9. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information, including:
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Full name
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Complete address
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City
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State
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PIN code
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Valid phone number
If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping charges may apply for re-delivery where permitted.
Please contact us as soon as possible if you notice an error in your shipping address after placing an order.
10. Lost or Missing Shipments
If the tracking information indicates that your order has been delivered but you have not received it, please contact us at:
We may contact the courier partner to investigate the shipment.
Please provide your order number and any relevant delivery information.
We will work with the logistics provider to determine the appropriate resolution.
11. Cash on Delivery
Cash on Delivery may be available for selected products and locations.
COD availability may depend on:
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Delivery PIN code
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Product
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Order value
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Courier availability
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Customer/order history
If COD is available, the option will be displayed during checkout.
An order may require additional confirmation before dispatch.
12. International Shipping
International shipping: [Available / Not currently available]
If international shipping is available, delivery times and charges will depend on the destination country, shipping method, customs procedures, product type, and other factors.
Customers may be responsible for applicable:
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Customs duties
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Import taxes
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Local taxes
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Brokerage fees
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Other destination-country charges
These charges may not be included in the product or shipping price unless specifically stated.
If international shipping is not currently available, ShockBazaar currently ships only within India.
13. Contact Us
If you have questions about shipping, delivery, or your order, please contact us:
ShockBazaar
Website: shockbazaar.xyz
Email: shashikant.org.in@gmail.com
Address: Mau, Uttar Pradesh, India
Alternatively, you can reach out to our chatbot for instant assistance through the live chat feature on our website.
For faster assistance, please include your order number when contacting us.
Customer Support: Monday–Saturday, 10:00 AM–6:00 PM IST
Typical response time: 24–48 business hours